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    Terms of use

    GIVEN website terms of use

    01.03.2022

    1. GENERAL RULES
      1. GIVEN Latvia limited liability company, reg. No. 40203166474, legal address: Dēļu iela 2, Riga, LV-1004, hereinafter - GIVEN, provides services available on the website www.given.lv, hereinafter - Website. When visiting and using the Website, we invite you to familiarize yourself with these terms, as well as the Privacy Policy and the Delivery and Return Terms.
      2. If the consumer buys the products (Products) offered on the GIVEN website, then such mutual agreement is a distance contract in accordance with Directive 97/7/EEC of the European Parliament and the Council on consumer protection in connection with distance contracts, the Law on the Protection of Consumer Rights and the Cabinet of Ministers of the Republic of Latvia to regulations No. 255 "Regulations on distance contracts".
      3. The homepage is registered as a jewelery retail online store in the Latvian Proves Bureau (reg. no. 1-4-74/2018, date 21.08.2018).
    2. DATA PROTECTION
      1. GIVEN processes personal data in accordance with the General Data Protection Regulation and other laws applicable to data protection.
      2. You can find information about how GIVEN processes your personal data in our Privacy Policy and Cookies Policy.
    3. PRICES
      1. On the homepage, all prices are indicated in euro (EUR) currency.
      2. Taxes applicable to the goods are included in the price shown.
      3. GIVEN has the right to change prices at any time without prior notice. The consumer has the right to purchase Goods and services at current prices.
    4. PURCHASE AND PAYMENT PROCEDURES AND SECURITY
      1. If you have placed the product in the virtual cart, it is reserved for 1 h, but if you are a member of the GIVEN loyalty program, the reservation is for 24 h. After that, we no longer guarantee that the reserved product will be available to you, and you will have to add it to the shopping cart again if you want to buy it.
      2. You can pay for the purchase of Goods or services on the Website via internet banking, as well as using a payment card or a Given gift card. Note that it is not possible to pay on the Given website with a gift card received in exchange for a returned product in one of the Given stores. Also, it is not possible to purchase a Given gift card when paying with a Given or Great Gift card. The available payment methods and the cards we accept are listed on our Website.
      3. Payment processing is provided by the payment platform makecommerce.lv. The personal data required for the execution of payments are transferred to the platform owner Maksekeskus AS.
      4. You also have the opportunity to purchase our goods in installments using the interest-free split payment offered by GIVEN, which is offered by our cooperation partners. By choosing a purchase payment term suitable for you (3, 6 or 12 months), your purchase amount will be divided into proportional parts. In order to make an installment purchase, you must use Smart-ID or eParaksts Mobile identification tools. In order for our cooperation partners to be able to evaluate whether your income and existing obligations are suitable for us to offer you such a service, you will need to enter additional data about yourself. You can find more detailed information about how your information is processed before concluding a contract in our Privacy Policy. Before signing the installment agreement, you must familiarize yourself with the General Terms of the loan agreement.
      5. GIVEN does not guarantee acceptance of all payment cards for payment. If you have problems with your payment card, please write to [email protected] with the payment card number.
      6. GIVEN does not store your payment card data or information of other means of payment.
      7. Technical security of payments is ensured by an SSL certificate, which guarantees the security of data transfer and inaccessibility to a third party.
    5. DELIVERY PROCEDURE AND RETURN OF GOODS
      1. Delivery to the parcel in the territory of Latvia is free for orders over EUR 40.00. For orders below EUR 40.00, a delivery fee is applicable even if the buyer has chosen delivery by parcel.
      2. Delivery by courier to a specific address or express delivery is a paid service regardless of the purchase amount.
      3. The amount of the delivery fee depends on the provider and type of delivery service you choose, which are indicated on our website.
      4. If you are a consumer, you have the right within 14 days from the moment of receipt of the Product to withdraw from the purchase contract concluded when you purchased the product on the Website, without explaining the reason. You can return the product for free at any GIVEN store or send it to us by Omniva parcel using the return code attached to the Product. If you choose another return method, you are responsible for the return costs.
      5. When returning goods purchased with a gift card, GIVEN returns the price of the product back to the balance of the gift card.
      6. For more detailed information on withdrawing from the contract, handing over the goods to GIVEN and refunding the purchase fee, please refer to the Delivery and Return Policy.
    6. GUARANTEE AND QUALITY
      1. GIVEN cares about the quality of its products. You have the right to appeal to GIVEN in connection with a non-conforming product within two years from the purchase of the product.
      2. Claims about the quality of goods are considered only after presenting the purchase document.
      3. Some jewelry manufacturers have given a special guarantee to their goods. You will be informed about the terms and duration of such a guarantee when purchasing goods on the Website or in GIVEN stores.
      4. The quality guarantee granted by the manufacturers or GIVEN does not limit the rights of consumers, which are defined by law in the event of the purchase of a product or service of inadequate quality.
      5. If the product does not conform to the contract, you are first entitled to demand from GIVEN the elimination of the non-conformity or the replacement of the product, except if this is impossible or disproportionate, or causes GIVEN costs that are disproportionate compared to another solution.
      6. GIVEN will exchange or repair free of charge, taking into account the nature of the product, as well as the intended purpose of its use. The repair time is determined in each situation individually, taking into account the nature of the damage.
      7. Jewellery with gemstones and products that have been resized will not be exchanged, except in cases where a hidden manufacturing defect has been identified that cannot be corrected by repair.
      8. Products that the customer has independently ordered from the manufacturer's catalog are considered individually ordered goods. Individual order goods are not subject to the 14-day right of return that applies to distance purchases.
      9. Rhodium-plated and gold-plated jewelry may experience natural wear and tear that is not considered a defect and is not covered by the product warranty.
      10. Jewellery warranty repair is carried out by GIVEN service cooperation partner SIA "Goldwork". In case of need for repair, you can order repair by contacting the cooperation partner's workshops directly, or you can hand over the product for repair at the nearest GIVEN store.
      11. Guarantee repairs for specific brands of goods are carried out by their manufacturer.
      12. Warranty repairs are not carried out if:
        1. the product is arbitrarily damaged;
        2. the rules for the use and care of jewelry have not been followed;
        3. the jewelry has been repaired or its original design changed by another craftsman who is not a service jeweler of SIA "Goldwork".
      13. The consumer has the right to request that GIVEN reduce the price of the product or cancel the contract and refund the amount of money paid for the product, if GIVEN has not eliminated the non-compliance of the product with the terms of the contract within a reasonable period of time or has not exchanged the product for a product that complies with the terms of the contract, or if the mentioned actions have been performed, causing significant inconvenience to the consumer.
      14. When reducing the price or canceling the contract and refunding the amount of money paid to the consumer for the product, the wear and tear of the product or the benefit that the consumer gained from using the product and which the parties have agreed on may be taken into account.
      15. If the product's non-compliance with the terms of the contract is minor and cannot significantly affect the consumer's ability to use the product, the consumer cannot demand that GIVEN cancel the contract and refund the amount of money paid for the product. Non-compliance of the product with the terms of the contract is considered minor if it does not significantly lower the quality of performance of the product's basic functions or usage characteristics and it can be eliminated without causing visually detectable changes in the external appearance of the product. The product is not considered non-compliant with the terms of the contract if, at the time of the conclusion of the contract, the consumer knew or could not have been unaware of the non-compliance of the product with the terms of the contract (for example, by purchasing a discounted product with a minor defect).
      16. In the case of consumer claims, the purchase contract is not canceled and the money is not refunded for those goods that are intentionally or negligently damaged (exposed to chemicals, open flames, high temperatures, sharp objects, etc.) or if the use and care of the goods have been violated rules, whether the goods have been used incorrectly or inappropriately for the intended task.
    7. USER RESPONSIBILITY
      1. When accessing or using the Website, you must comply with the terms of use of the GIVEN Website presented here, as well as the special warnings or instructions for access or use published on the Website. You must always act in good faith, in accordance with the law and common practice. You may not make any changes or corrections to the Website, its content or services, as well as in any way harm the operation or functionality of the Website. If you knowingly or negligently breach the obligations set out in these Terms, you are responsible for all losses and damages caused by such breach to GIVEN, our affiliates, partners or licensors.
    8. YOUR GIVEN PROFILE
      1. By visiting the Website, you can register your profile. Any natural person who is at least 18 years old at the time of registration can register a profile. You need to provide your personal data and use one of the provided authentication tools.
      2. To find out how GIVEN processes your profile data, please read our Privacy Policy.
      3. When registering your profile, you will automatically be assigned a loyalty card number, which you can use to shop more advantageously on the GIVEN website and in stores.
      4. You can correct your profile data at any time. You also have the opportunity to specify your special dates, such as your birthday, on which you will receive special offers from GIVEN.
      5. If you want to delete your profile on the website, contact us by email: [email protected] By deleting your profile, you will not be able to restore it and you will permanently lose the level of discounts accumulated within the loyalty program and other benefits offered GIVEN loyalty program.
    9. LINKS TO THIRD PARTY HOME PAGES
      1. We are not responsible for the content of other websites to which or from which our Website links lead. The links on the website are created for your convenience only. Use of links to or from other websites, homepages is at your own risk. We are in no way responsible for checking or evaluating other websites from or to which our Website links, and we do not guarantee the offerings of other such websites, nor do we assume any responsibility or liability for the operation of other websites and websites. content, products or services, including their privacy policies and terms of use. You should carefully familiarize yourself with the terms of use and privacy policies of other websites you visit.
    10. INTELLECTUAL PROPERTY
      1. All information and content available on this Website, including but not limited to trademarks, logos, text, graphics, button icons, images, sound recordings, data compilations and software, are the property of GIVEN, our affiliates or partners, and it is protected by regulatory acts in the field of intellectual property protection. Without our express written permission, the use of our trademarks in any way, regardless of purpose, is not permitted, except in cases where it is expressly permitted by law.
    11. DISPUTE RESOLUTION PROCEDURE
      1. If a dispute arises in connection with this Website, all rights and obligations provided for in these terms, as well as all activities within them, are governed by the laws and regulations of the Republic of Latvia.
      2. The parties will try to resolve all disputes that in any way relate to visiting the Website or arise in connection with the execution, explanation or termination of this Distance Agreement through mutual negotiations.
      3. If the parties are unable to resolve the dispute through mutual negotiations, any of the parties has the right to apply to the court of the Republic of Latvia.
      4. If you believe that GIVEN has violated consumer rights protection regulations, for example, regarding the provision of information about the service, distance contract or right of withdrawal, please first send us a reasoned claim to the e-mail address [email protected]. We will review your claim and provide an answer. If you do not agree with our answer, you can contact the Consumer Rights Protection Center to resolve the dispute out of court (Applies only to issues not related to medical services). More information: https://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0.
      5. If a dispute arises between GIVEN and the consumer regarding data protection issues of natural persons, either party has the right to apply to the court, as well as to the State Data Inspectorate, address: Elijas iela 17, Riga, LV-1050.
    12. GENERAL TERMS
      1. These Terms constitute the entire agreement between you and GIVEN regarding the use of this Website and its content.
      2. GIVEN has the right to correct and clarify these terms at any time by publishing the relevant changes on the Website and indicating the date of the last change. Any changes to these Terms will be effective immediately upon posting. By continuing to use the Website after making such changes, you hereby confirm your consent to all changes.
    13. INVINCIBLE POWER
      1. GIVEN shall not be liable for any delay in, or failure to perform, or other failure to perform due to circumstances and obstacles beyond our reasonable control, which could not be foreseen or prevented, including but not limited to strikes, government orders, hostilities or a state of national emergency, terrorist threats or acts of terrorism, environmental or climate anomalies, non-compliance by third parties, disruptions in the Internet connection, as well as failure of computer equipment and software. In case of such force majeure circumstances, we will contact you and try to eliminate the resulting delays as soon as possible.